Support Provided by Certified Team of Experts
Extensive Knowledgebase with Video Tutorials
Value-added Professional Services

Related Links

BUSINESS SUPPORT

BitDefender’s certified representatives provide business customers with support via online services, e-mail or phone. Guided by customer care standards, our committed team of experts is trained in depth on BitDefender’s solutions and third-party technologies in order to be responsive to your immediate needs.

PROFESSIONAL SERVICES

BitDefender Business Support brings added value to our solutions by providing professional services for business end-users and partners. The professional services include solution training and technical consulting to enable organizations to maximize their protection levels against the latest business security threats. These services ensure that your BitDefender solutions are deployed according to the organization specific needs.

PRODUCT UPDATES

For continuous protection, BitDefender Business Solutions receive the latest malware and solution updates on a regular basis. Registered users benefit from free upgrades to any new version of the solution during the license period, and special price offers are also available for renewals.

SUPPORT METHODS

Please use the BitDefender's extensive Knowledge base as the primary support method. The Knowledge base articles are organized by solutions, so you can easily find articles related to your BitDefender solution. For some topics you can find video tutorials to guide you through, while other topics include detailed step-by-step instructions. If none of the Knowledge Base articles answers your specific situation, other support methods are listed to contact the BitDefender's support team.

As secondary support method for topics that are not listed in the Knowledge base, a Support Request form is available. When contacting support or reporting issues by using the form, please select first the solution and you will have appropriate information fields available to submit detailed log files as part of the support request.

Please note that contacting us via phone you will be prompted to first login to your BitDefender Account. To post on BitDefender’s forum you will need to create a forum account.